General
We would like to thank you for your interest in our company. The unit responsible for the offer of this website is innogy eMobility Solutions GmbH (Flamingoweg 1, D-44139 Dortmund). We have taken technical and organisational precautions to make sure that the relevant laws on data privacy and IT security are observed. In the following, you will learn which information we may collect and how we handle these data.
In general, we use your personal information to respond to your request, process your order, or give you access to specific information or offers. As part of a registration, contact request etc. you can provide us with your personal information on a voluntary basis. In this context, it may be required to transmit your data to a Group company. Your data will not be transmitted to external third parties unless your request or the service/product requested by you explicitly involves such transmission. You will then be informed about this accordingly. If you wish, you can also provide us with personal data through applications, which are incorporated into our platform (e.g. contact forms or services required for the creation of user accounts). Terms and conditions deviating from this data privacy statement may apply to the use of these applications. We will point this out to you explicitly by way of additional data privacy provisions. Article 6 (1) lit. b of the Basic Data Protection Ordinance serves as legal basis for the processing of personal data required for the performance of a contract to which you are a party. As far as we obtain the consent of the person concerned for the processing of personal data, Article 6 (1) lit. a of the EU Basic Data Protection Ordinance serves as legal basis.
In general, we use your personal information to respond to your request, process your order, or give you access to specific information or offers. As part of a registration, contact request etc. you can provide us with your personal information on a voluntary basis. In this context, it may be required to transmit your data to a Group company. Your data will not be transmitted to external third parties unless your request or the service/product requested by you explicitly involves such transmission. Your billing and account data are collected, processed and transmitted to carefully selected processors to perform the contract with you. The concrete kind of processing depends on the respective products and the respective service contracted by you. Captured in particular are the invoicing of the contractual services, the dispatch of invoices and possibly any reminders as well as the required communication with you. The processing for contract performance and fulfilment is the legal basis for the above data processing.
Log files and cookies
When you access our website or retrieve a file, data about that process are stored in a log file on our web server. This means that during your visit to our website data are collected and stored automatically, which your browser transmits to us.
This involves the following information:
These data are collected for data security and/or statistical purposes as well as to optimise our website. These data are not assigned to any specific persons and these data are not combined with other data sources. The data are stored for six months and will then be deleted. An exception will be made if a statutory obligation exists to transfer data.
Cookies are text files, usually consisting of letters and numbers, which are stored on the user's computer when our website is visited. The use of cookies enables us to extend the functionality of our offer so as to make your visit to our portal as comfortable as possible for you.
So-called session cookies remain on your computer exclusively for the duration of your visit to our website. Persistent cookies are stored beyond your individual visit and enable us to recognise you on your next visit. Our portal may also contain third-party cookies. These are cookies that are set by third parties when viewing contents incorporated into our portal.
You may prevent the storage of cookies by certain settings in your browser software; we would like to point out, however, that you may in such a case not be able to use the full functionality of this website.
Children
Children should not transmit any personal data to us without prior permission of parents or guardians. We recommend that all parents and guardians instruct their children in the secure and responsible handling of personal data on the Internet. We will definitely not knowingly collect personal data of children or use them in any way or disclose them towards third parties in an unauthorised manner.
Security
innogy eMobility Solutions GmbH takes precautions to safeguard the security of your personal information. Your data will be carefully protected against loss, destruction, falsification, manipulation and unauthorised access or unauthorised disclosure. Transmission of your data from the Internet will be partly unencrypted. It can therefore not be ruled out entirely that third parties may take note of your data although being unauthorised to do so.
Links to other websites
This website contains links to other websites. Being the provider of our website, we are exclusively responsible for the contents of our own website. However, we cannot assume responsibility for nor subscribe to other providers' contents which are to be distinguished from our own contents. This data privacy statement does therefore not apply to websites of other providers, even if they are accessed through links on the website. If you become aware of a relevant breach, we would appreciate you letting us know. We will then remove the link following examination if required.
Your rights
You have the right at any time to ask us for information free of charge about the personal data stored about you and to object to the processing or use of your data unless this is in contradiction to the purpose (e.g. contract). Furthermore, you are free to exercise your rights to block, delete and correct your personal data kept by us. Please contact us via emobility@innogy.com or by mail to the above address if you have any questions or suggestions on "data privacy". Without prejudice to any other remedy you have the right to file a complaint with a supervisory authority, especially in the member state of your place of residence, your place of work or the place of the presumed infringement.
The continued development of the Internet has an impact on our privacy policy. Any changes will be announced on this website in good time. (link to previous data privacy statement if available).
Anonymisation of the IP address
We deliberately refrain from logging IP addresses in order to enable you to use our website anonymously. We will pseudonymise your IP address by a data privacy conforming method before storing it in our webserver log file. We use the pseudonymised IP addresses e.g. to detect and counteract attacks or to create web statistics.
Information about data processing by third parties for payment transactions
PayPal
Payments through PayPal are made directly via your PayPal account. You are forwarded to PayPal and make the payment. Your PayPal account will be debited immediately with the actual invoice amount (after deduction of any rebates, gift vouchers etc.). The contractual relationships between PayPal and its customers are exclusively based on the terms and conditions applicable to the use of PayPal. We only receive information that payment has been made.
PAYONE
Payments by direct debit and credit card are made through BS PAYONE GmbH certified according to the Payment Card Industry Data Security Standard (PCI DSS). Your credit card data are collected and processed directly by BS PAYONE. We do not receive these data. We only receive information that payment has been made.
Google Maps
On our website, we use the component "Google Maps" of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as „Google“.
Whenever the "Google Maps" component is activated and used, Google sets a cookie to process user settings and
data when displaying the page on which the "Google Maps" component is integrated. This cookie is typically not
deleted by closing the browser, but expires after a certain period unless you delete it manually before.
If you
object to this processing of your data, you can deactivate the "Google Maps" service so as to prevent data from
being transmitted to Google. For this purpose, you have to deactivate the Java Script function in your browser. We
would like to point out, however, that you will not be able in this case to use “Google Maps”, or can only use it
with restricted functionality. The use of "Google Maps" and the information obtained through "Google Maps" is
based on Google’s Terms and Conditions of Business http://www.google.de/intl/de/policies/terms/regional.html
as
well as the additional Terms and Conditions of Business for „Google Maps“
https://www.google.com/intl/de_de/help/terms_maps.html